How it Works
Need Help or Have a Question?
Call us at (800)-203-4771
How do I update or change my payment information?
How do I verify my email and phone number?
Why isn’t mymedicalimages an app?
Why should I keep my medical records?
Where will my medical images be stored and what happens to them if I do not renew my subscription?
Is there a limit to the number of medical images that I can store on mymedicalimages?
Security and Compliance
When I share images, is any of my personal information shared?
What is HIPAA?
Is mymedicalimages secure and HIPAA compliant?
Sharing and Receiving Images
How do I view images shared with me?
Why is the recipient not able to save the images I shared even though I checked the box to allow them to download images?
Why can’t I download medical images shared with me even though the person who shared them authorized me to download them?
Why am I unable to upload my medical images?
How do I upload my medical images?
How do I attach photos or reports to my medical images or studies?
Why does it seem to take a while sometimes to load an image into the viewer?
Why did I receive an UNSUPPORTED BROWSER alert?
Why did I get an “Oops” image preview?