How it Works
Need Help or Have a Question?
Call us at (800)-203-4771
How do I verify my email and phone number?
Why isn’t mymedicalimages an app?
What languages are supported on the mymedicalimages app?
Why should I keep my medical records?
Where will my medical images be stored and what happens to them if I do not renew my subscription?
Is there a limit to the number of medical images that I can store on mymedicalimages?
Security and Compliance
When I share images, is any of my personal information shared?
What is HIPAA?
Is mymedicalimages secure and HIPAA compliant?
Sharing and Receiving Images
Why is the recipient not able to save the images I shared even though I checked the box to allow them to download images?
Why can’t I download medical images shared with me even though the person who shared them authorized me to download them?
What if I share my medical images with the wrong person?
Why am I unable to upload my medical images?
How do I upload my medical images?
How do I attach photos or reports to my medical images or studies?
Why does it seem to take a while sometimes to load an image into the viewer?
Why did I receive an UNSUPPORTED BROWSER alert?
Why did I get an “Oops” image preview?