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General

10

How do I verify my email and phone number?
Why isn’t mymedicalimages an app?
What languages are supported on the mymedicalimages app?
What is PACS?
What is DICOM?
What is a study?
What devices are supported by mymedicalimages?
How do I update or change my payment information?
How do I add Family Members?
Can mymedicalimages perform x-rays, MRIs, CT scans, etc?

Managing Images

8

Why should I keep my medical records?
Where will my medical images be stored and what happens to them if I do not renew my subscription?
Is there a limit to the number of medical images that I can store on mymedicalimages?
Is there a limit to the number of family members I can manage?
How long are my images stored on mymedicalimages?
How is mymedicalimages different from keeping the CDs that my medical images were loaded onto by my physician?
How is mymedicalimages different from keeping copies of my CDs in Dropbox or other cloud based storage services?
How do I search and sort my medical images?

Security and Compliance

4

When I share images, is any of my personal information shared?
What is HIPAA?
Is mymedicalimages secure and HIPAA compliant?
How do I change the email or phone number associated with my account?

Sharing and Receiving Images

7

Why is the recipient not able to save the images I shared even though I checked the box to allow them to download images?
Why can’t I download medical images shared with me even though the person who shared them authorized me to download them?
What if I share my medical images with the wrong person?
How do I view images shared with me?
How do I share my medical images?
How do I request images from a provider?
Can I share my medical images with someone who does not have a mymedicalimages account?

Uploading Images

7

Why am I unable to upload my medical images?
How do I upload my medical images?
How do I attach photos or reports to my medical images or studies?
How can I check to see if my images were uploaded?
How can I be certain that all of my medical images were loaded from my CD?
Can I upload jpeg, gif or png formatted images?
Can I discard my CD after uploading my medical images?

Viewing Images

6

Why does it seem to take a while sometimes to load an image into the viewer?
Why did I receive an UNSUPPORTED BROWSER alert?
Why did I get an “Oops” image preview?
Why am I experiencing problems using Mozilla Firefox?
Why am I experiencing a delay when I try scrolling through slices of my MRI?
Is there a preferred web browser on which mymedicalimages works best?

Is mymedicalimages secure and HIPAA compliant?

Answer: Yes. We have provided a HIPAA compliance statement for more information.

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Updated on July 24, 2020

For the HEALTH of it.

One place to view, share, and manage all of your medical images.

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(800) 315–0717

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