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Call us at (800)-203-4771

General

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  • How do I update or change my payment information?
  • How do I verify my email and phone number?
  • Why isn’t mymedicalimages an app?
  • What languages are supported on the mymedicalimages app?
  • What is PACS?
  • What is DICOM?
  • What is a study?
  • What devices are supported by mymedicalimages?
  • How do I update or change my payment information?
  • How do I add Family Members?
  • Can mymedicalimages perform x-rays, MRIs, CT scans, etc?

Managing Images

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  • Why should I keep my medical records?
  • Where will my medical images be stored and what happens to them if I do not renew my subscription?
  • Is there a limit to the number of medical images that I can store on mymedicalimages?
  • Is there a limit to the number of family members I can manage?
  • How long are my images stored on mymedicalimages?
  • How is mymedicalimages different from keeping the CDs that my medical images were loaded onto by my physician?
  • How is mymedicalimages different from keeping copies of my CDs in Dropbox or other cloud based storage services?
  • How do I search and sort my medical images?

Security and Compliance

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  • When I share images, is any of my personal information shared?
  • What is HIPAA?
  • Is mymedicalimages secure and HIPAA compliant?
  • How do I change the email or phone number associated with my account?

Sharing and Receiving Images

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  • How do I view images shared with me?
  • Why is the recipient not able to save the images I shared even though I checked the box to allow them to download images?
  • Why can’t I download medical images shared with me even though the person who shared them authorized me to download them?
  • What if I share my medical images with the wrong person?
  • How do I view images shared with me?
  • How do I share my medical images?
  • How do I request images from a provider?
  • Can I share my medical images with someone who does not have a mymedicalimages account?

Uploading Images

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  • Why am I unable to upload my medical images?
  • How do I upload my medical images?
  • How do I attach photos or reports to my medical images or studies?
  • How can I check to see if my images were uploaded?
  • How can I be certain that all of my medical images were loaded from my CD?
  • Can I upload jpeg, gif or png formatted images?
  • Can I discard my CD after uploading my medical images?

Viewing Images

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  • Why does it seem to take a while sometimes to load an image into the viewer?
  • Why did I receive an UNSUPPORTED BROWSER alert?
  • Why did I get an “Oops” image preview?
  • Why am I experiencing problems using Mozilla Firefox?
  • Why am I experiencing a delay when I try scrolling through slices of my MRI?
  • Is there a preferred web browser on which mymedicalimages works best?

Security and Compliance

How we protect your images and our HIPAA compliance

  • When I share images, is any of my personal information shared?
  • What is HIPAA?
  • Is mymedicalimages secure and HIPAA compliant?
  • How do I change the email or phone number associated with my account?

 

For the HEALTH of it.

One place to view, share, and manage all of your medical images.

      

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support@mymedicalimages.com

(800) 203–4771

Location

41 SE 4th St
Boca Raton, FL 33432

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